817 Bay Street
Traverse City, MI 49684
231-941-1241
800-828-7512
Services
Along with customer consulting and design services for residential as well as commercial window treatments, Trend has a fulltime staff of two professionally trained and certified HunterDouglas installers. David Kish and K.J. Lammers have completed several HunterDouglas installer training seminars over the years, and together have over 20 years (longer?) of experience. They also repair all brand name window treatments, even if not sold originally by Trend.
Additionally, interior designer Shawna Rye and interior décor specialist Kay Johnston, are Hunter Douglas Gallery certified, the result of numerous training sessions over the years. “As you might expect, once the selection of window treatments is made, measuring is a key component of the complete service mix,” explains Kay. “Training, experience and a critical eye are an important part of assuring that the selected treatment fits and is installed just right.”
Meet Susan Gray…
That pleasant and helpful voice customers first hear when contacting Trend Window and Design, belongs to office administrator Susan Gray.
With a long and varied business career, she’s a natural for handling the vast range of customer service queries at Trend, where no two days are ever the same.
“The constant variety is one of the things I like about my job,” Susan explains. “That, plus being able to interact with our professional staff and witness first hand the satisfying experiences of customers being linked with just the right mix of products.”
A native of Michigan’s downstate Clinton Township. Susan and her family (husband Barry and kids Michael and Lauren), have lived in Traverse City for the past ten years.
She holds a BA degree in merchandising management from Michigan State University. And when not working, enjoys family activities like hiking, skiing, golf, soccer, swimming, and an afternoon on the boat.
Her favorite activity? A good book and glass of wine with her husband.
And on the entrepreneurial side, Susan also operates a side business designing floral pieces for homes and offices. It’s called “Simply Susan.”